Guarantee & Return

Guarantee & Return

We strive to provide our customer with high-quality nail produc, but the item you received might not perform as expected by the time it's delivered or after a time for reasons beyond our control. In such cases, you may contact us and ask for a replacement or a refund. Please do use them first to see whether they can work well when you receive your order.

7 Days Money Back Guarantee

We have a 7-day-money-back guarantee on all our products from the date you received it without any reason. You should return the item in its original condition to us. After we receive the returned items, we will offer you a refund excluding actual shipping fees already incurred. Please note that returned parcel would have clearance risks and related fees when arrives in China. If so, we have to deduct the fees from the refund. Hope you can understand.

Warranty Policy

We have certain guarantee period for our products from the date of delivery, please check the Guarantee section in item description carefully.


1. My item is DOA(dead on arrival), how could I do?


We feel very sorry for the defective item you received. Though we have an extensive testing before shipping, we can't 100% avoid this problem. After you receive your order, please test them first. If you receive any broken item, please contact us within 48 hours, we will try our best to get it squared away.


2. Should I send back broken items?

We now don't demand our customers to send back the broken items to save your shipping fee and offer more efficient after-sales service. We recommend you to keep the package after you get the parcel, If your items are broken unfortunately, please contact us via Email (hknail@aliyun.com) ASAP with following information:

Order Number:
Product Name:
Color:
Quantity:
Problem Description:
Video/video link:

Note:
Video/video link must be straight to the point and show the problem clearly.

3. When will I get a replacement?
 
Generally, we will ship the replacement after approving the problem. When you place your new order, please leave a message in order note to remind us of it, or you can contact us directly. Sometimes when the replacement is not available, we will ship your order first and leave the replacement sent to you with your next order.